Refund policy

Refund & Return Policy

At GearZone SA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

Return Eligibility

You may request a return within 2 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging with all included accessories and accessories provided with the product.
Proof of purchase or your order number must be provided.
Items that have been damaged due to misuse, negligence, accidental damage, or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items are not eligible for return or refund unless they are damaged, defective, or incorrect upon arrival:

Gift cards.
Digital or downloadable products.
Personal care or hygiene products.
Clearance or final sale items.
Products that have been used, altered, or damaged after delivery.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. Please include your order number along with clear photographs of the item so we can assess the issue and provide a suitable resolution.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method. Processing times may vary depending on your payment provider.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product.

Order Cancellations

Orders may only be cancelled before they have been processed. Once an order has been processed, it can no longer be cancelled and will be subject to this Return & Refund Policy.