Shipping policy

Shipping Policy

Last Updated: July 2026

At GearZone SA, we are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy below.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday to Friday, excluding public holidays.
Once your order has been processed, it will be prepared for shipment.

Delivery Times

Estimated delivery times are as follows:

South Africa: 4-8 business days

Please note that delivery times are estimates and may vary depending on your location, courier operations, customs processing (where applicable), weather conditions, or other unforeseen circumstances.

Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched. Customers can use this information to monitor the progress of their shipment.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

GearZone SA cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control. We appreciate your patience and understanding should this happen.

Lost or Missing Orders

If you believe your order has been lost or has not arrived within the expected delivery period, please contact us. We will investigate the matter with the shipping provider and work towards an appropriate resolution.

Incorrect or Damaged Deliveries

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photographs of the item so we can assist you promptly.